kkg99 Privacy Policy

1. Information We Collect

When you register and use kkg99, we collect various categories of personal information that are necessary to provide you with a safe, personalised, and legally compliant gaming experience. The types of information we collect can be grouped into three broad categories: information you provide directly, information collected automatically as you use the platform, and information obtained from third-party sources.

Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration.
• Bangladesh National Identity Card (NID) number, passport number, or driving licence details submitted for age and identity verification.
• Contact information including email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Payment information including bKash account numbers, Nagad wallet numbers, Rocket mobile banking numbers, Upay account details, and bank account details for Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi financial institutions. Note: kkg99 does not store full card or wallet PINs — only the account identifiers necessary to process transactions.
• Username and encrypted password created at registration.
• Any correspondence you send to kkg99 support via email or live chat, including the content of your messages and any attachments you provide.
• Self-exclusion preferences, deposit limits, and other responsible gaming settings you configure within your account.

Information Collected Automatically

• IP address and approximate geographic location (city and region level) derived from your IP address at the time of each login session.
• Device information including device type, operating system, browser type and version, and screen resolution.
• Session data including login timestamps, pages visited within the kkg99 platform, duration of each session, and logout timestamps.
• Betting and gaming activity including wager amounts, game types played, bet outcomes, bonus usage, and deposit and withdrawal history.
• Cookie identifiers and similar tracking technology data as described in the Cookies section of this policy.

Information from Third-Party Sources

• Identity verification data returned by third-party KYC service providers when we conduct document verification checks.
• Fraud and AML risk signals from third-party financial crime screening services used to assess the risk profile of transactions and accounts.
• Payment confirmation data from bKash, Nagad, Rocket, Upay, and partner banks confirming that a deposit or withdrawal transaction has been processed successfully.

2. How We Use Your Data

kkg99 processes your personal data only for specific, clearly defined purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which kkg99 uses your personal data are as follows:

Where kkg99 relies on your consent to send promotional communications, you may withdraw that consent at any time by updating your notification preferences within your kkg99 account settings or by contacting [email protected]. Withdrawal of consent for marketing will not affect the lawfulness of any processing carried out before the withdrawal, nor will it affect the processing of your data for non-marketing purposes such as account management or legal compliance.

3. Data Sharing & Third Parties

kkg99 does not sell your personal data. We share your personal information with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: We share payment-related data (account identifiers and transaction amounts) with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank solely to process your deposits and withdrawals. These partners are bound by their own data protection policies and are not permitted to use your data for any other purpose.
• KYC and identity verification providers: We share identity document data with accredited third-party verification services to confirm your age and identity as required by our operating standards. These providers process your data only on kkg99's instructions.
• AML and fraud screening services: Transaction and account data may be shared with financial crime compliance services for automated risk screening. This is a legal obligation and cannot be opted out of.
• Game content providers: When you play games provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session and game-play data is shared with that studio to operate the game. These providers are contractually prohibited from using your data beyond game delivery.
• Legal and regulatory authorities: kkg99 may disclose personal data to law enforcement, courts, or regulatory authorities where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of kkg99, its players, or the public.
• IT infrastructure and hosting providers: kkg99 uses secure third-party cloud infrastructure to host the platform. These providers act as data processors under contractual data processing agreements and have no independent right to access or use player data.

All third-party data processors engaged by kkg99 are required to maintain appropriate technical and organisational security measures, to process data only on documented instructions from kkg99, and to delete or return data when the processing relationship ends.

4. Cookies & Tracking Technologies

kkg99 uses cookies — small text files stored on your device — and similar technologies such as local storage objects and session tokens to operate the platform efficiently and deliver a consistent experience across visits. The following table describes the categories of cookies we use.

kkg99 does not use advertising cookies or third-party retargeting pixels. We do not allow ad networks to place cookies on the kkg99 platform, and we do not track your browsing activity on other websites. You can manage cookie preferences through your browser settings; however, disabling strictly necessary or security cookies may prevent you from logging in or using certain platform features.

• Session cookies expire when you close your browser. Persistent cookies used for preference storage are retained for up to 12 months.
• Security cookies associated with active login sessions are invalidated immediately upon logout.
• kkg99 does not use fingerprinting technologies that identify your device without your knowledge for advertising purposes. Device fingerprinting used solely for fraud prevention is limited to that purpose.

5. Data Security & Storage

kkg99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• TLS 1.2 or higher encryption for all data in transit between your device and the kkg99 platform.
• AES-256 encryption for sensitive data fields (including identity document data and payment identifiers) stored in our databases.
• Bcrypt hashing for all account passwords — kkg99 never stores passwords in plain text.
• Role-based access controls ensuring that kkg99 staff can only access the minimum data necessary for their specific job function.
• Regular internal security reviews and vulnerability assessments of the kkg99 platform infrastructure.
• Automated anomaly detection systems that flag unusual access patterns for immediate investigation by our security team.
• Physical and logical separation of production data environments from test and development environments.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kkg99 will notify affected players promptly and take immediate steps to contain and remediate the incident. You are encouraged to use a strong, unique password for your kkg99 account and to enable SMS two-factor authentication (2FA) for additional protection.

6. Your Privacy Rights

kkg99 respects your right to understand and control how your personal data is used. As a kkg99 player, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact the kkg99 support team at [email protected] with the subject line "Privacy Rights Request", including your registered email address and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, or notify you if a longer period is required.

7. Data Retention Policy

kkg99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be associated with any individual player. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate statistical and research purposes.

8. Policy Updates & Contact

kkg99 reserves the right to update this Privacy Policy at any time. When we make material changes to how we collect or use your personal data, we will post the revised policy on this page with an updated effective date and, where appropriate, notify you via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the kkg99 platform after any updated Privacy Policy has been posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact [email protected] to close your account and arrange for any permitted data deletion.